By placing an order with AlligatorWorld.com I agree to these Terms and Conditions:
1. Credit Card Orders
Credit card orders we can only ship to the billing address on the
credit card. Please, do not list a different shipping address,
it will only result in a delay or a cancellation of your order.
In filling out the charge card information, please be certain that the name
exactly matches the name on the card and the expiration date is correct. It's
also important that you include your phone number in case we need to speak with
you about your order.
If you have a PO Box billing address, please call
your credit card company and add your home address as an additional shipping
address, otherwise we will not be able to ship the order. Please specify
about the additional address in the 'Additional Comments' section when you are
placing an order.
The credit card that you specify for your purchase will only be
charged if the merchandise is available.
2. Check or Money Orders (No
COD's)
Please make all money orders, personal checks or certified checks payable to
"Mantwel, Inc.". Please send all payments to:
Michele Olivieri Web Orders
Department 94 Orchard Street New York, NY 10002
In order to clear the payment, we require 7 business days for a clearance of
money orders, 14 business days for a clearance of personal checks and 4
business day for a clearance of certified checks. Upon the receipt and clearing
of the full payment, we will ship the merchandise.
Please be aware that for "Prepaid" orders the merchandise will be placed on
hold only after we receive the payment and are awaiting clearance of the
payment. In a case that the merchandise is sold between the time of the order
and the time the payment is received, the check or money order will be returned
to the customer. If the payment is not received within 7 days, the order will be
considered cancelled.
3. Western Union Money
Transfer Orders
We require 1 day to pick up a Western Union money transfer.
Please call us at 1-888-213-8035 before making the transaction. Our
representative will give you the name of the person that will pick-up your
payment. Please do not put our company name or any other names on the
transfer, otherwise we might not be able to pick-up the money. Please call
us back with the contol number, your name, exact address and phone number.
We will ship the merchandise the same day that we collect the payment.
4. Returns
We will only accept unused,
unworn, in original packaging, with all original packaging materials (shoe
horns, shoes bags, etc.), re-sellable merchandise for exchange or refund, when
received by us within 30 days of the original shipping date to you.
If
the merchandise is not returned to us within 30 days according to above
guidelines, it is considered a FINAL SALE.
All returns
must be pre-authorized. An authorization code can be obtained by e-mail at
CustomerService@AlligatorWorld.com or
by calling Customer Service at 1-888-213-8035. In the e-mail please specify
the purchase date, the item and the reason for the return or exchange.
Merchandise returned without authorization number will be refused.
Freight must be pre-paid, fully insured for the purchase
price and the merchandise must be in the original packaging. The return
authorization number must be clearly marked on the outside of the shipping
carton. We will not be responsible for packages that are lost or damaged
when returned to us by a customer.
Please include a
copy of the receipt and a note stating what would like us to
do, exchange or refund.
All returns should be sent to:
Michele Olivieri
Returns Department 94 Orchard Street New York, NY
10002
Upon reception and
satisfactory examination of returned merchandise, a refund or an exchange will
be issued to the customer.
If you do not comply with our return policy, we
reserve the right not to ship you other merchandise.5. Refunds
No freight charges or return freight charges are
refundable for any reason, except shipping error on our part.
Credit card
payments will be credited only to the card used in the original purchase. Allow
1-2 billing cycles for the credit to appear on your statement.
Pre-paid
and Western Union Money Transfer purchases will be refunded by a company check.
The check will be issued to the name and sent to the address used in the
original purchase. Allow 10-14 days for the check to arrive.
Allow 2
days processing time for refunds on the merchandise bought at AlligatorWorld.com and
returned to our store.