Domestic Shipping
We are currently working with the United Parcel Service (UPS) for majority of our shipping requirements. Please, be aware that UPS will not deliver to a PO BOX address. If you have a PO Box or a Military (APO) billing address, we can only ship with USPS Priority Mail shipping. Express Shipping is not available for USPS shipments.
For all other payments, please be certain that the address on the order matches the address on your account.
For all shipping options, in addition to the UPS or USPS shipping times, consider the following:
Allow 2 business days for our shipping department to process your order. Required time for the payment clearance (except for the credit card orders). Deliveries and pick-ups are only made on Monday through Friday (except major holidays)
All our shipments are insured for the full amount of the merchandise shipped. Shipping charges are not refundable, please consider this when placing an order.
We have UPS Ground shipping charges on Last Pairs, Temporary Sales sections, Accessories and certain discounted products.
UPS Blue and Red Label shipping charges are for all products.
Ground Service
According to UPS, approximately 5 to 7 business days (weekends do not count) for any location within the United States.
Shoes: The shipping charge is $10.00 for one pair, $16.00 for two pairs and $20.00 for three or more in the same shipment. Clothing and Accessories are calculated accordingly.
To Alaska and Hawaii there is an additional $15 charge for all shipping rates.
UPS Blue Label
According to UPS, it is 2 to 3 business days (weekends do not count) delivery time for any location within the United States.
Shoes: The shipping charge is $50.00 for one pair, $60.00 for two pairs and $70.00 for three or more in the same shipment. Clothing and Accessories are calculated accordingly.
To Alaska and Hawaii there is an additional $15 charge for all shipping rates.
UPS Red Label
According to UPS, it is a next business day service (weekends do not count) for any location within the United States. For an additional $20, this service is available for orders shipped on Friday to be delivered on Saturday.
Shoes: The shipping charge is $75.00 for one pair, $85.00 for two pairs and $95.00 for three or more in the same shipment. Clothing and Accessories are calculated accordingly.
To Alaska and Hawaii there is an additional $15 charge for all shipping rates.
Lost Packages
In case a package is not delivered or delivered to the wrong address. A claim is initiated with UPS and the insurance company. The claim requires cooperation from the receiver and takes up to 10 business days to complete. Once the investigation is completed, a full refund will be issued, or an exchange sent out. Unfortunately, we cannot issue a refund or exchange if the customer does not comply with the investigation.
International Shipping
AlligatorWorld.com has partnered with a trusted third-party company, GlobalShopex.com to fulfill orders for our international customers. Simply put any items you wish to purchase in your shopping cart and choose the "International Checkout" option. The items will automatically be transferred to the GlobalShopex cart. You may pay with international credit cards, PayPal and bank wire transfers. GlobalShopex will process your payment and guarantee delivery. Once your order is completed, ALL INQUIRIES (delivery time, shipping date, payment details, returns and exchanges) should be directed to GlobalShopex at customerservice@globalshopex.com or (786) 314-7144.
For all other payments, please be certain that the address on the order matches the address on your account.
For all shipping options, in addition to the UPS or USPS shipping times, consider the following:
Allow 2 business days for our shipping department to process your order. Required time for the payment clearance (except for the credit card orders). Deliveries and pick-ups are only made on Monday through Friday (except major holidays)
All our shipments are insured for the full amount of the merchandise shipped. Shipping charges are not refundable, please consider this when placing an order.
Majority of the products on the website have Free UPS Ground Shipping.
We have UPS Ground shipping charges on Last Pairs, Temporary Sales sections, Accessories and certain discounted products.
UPS Blue and Red Label shipping charges are for all products.
Ground Service
According to UPS, approximately 5 to 7 business days (weekends do not count) for any location within the United States.
Shoes: The shipping charge is $10.00 for one pair, $16.00 for two pairs and $20.00 for three or more in the same shipment. Clothing and Accessories are calculated accordingly.
To Alaska and Hawaii there is an additional $15 charge for all shipping rates.
UPS Blue Label
According to UPS, it is 2 to 3 business days (weekends do not count) delivery time for any location within the United States.
Shoes: The shipping charge is $50.00 for one pair, $60.00 for two pairs and $70.00 for three or more in the same shipment. Clothing and Accessories are calculated accordingly.
To Alaska and Hawaii there is an additional $15 charge for all shipping rates.
UPS Red Label
According to UPS, it is a next business day service (weekends do not count) for any location within the United States. For an additional $20, this service is available for orders shipped on Friday to be delivered on Saturday.
Shoes: The shipping charge is $75.00 for one pair, $85.00 for two pairs and $95.00 for three or more in the same shipment. Clothing and Accessories are calculated accordingly.
To Alaska and Hawaii there is an additional $15 charge for all shipping rates.
Lost Packages
In case a package is not delivered or delivered to the wrong address. A claim is initiated with UPS and the insurance company. The claim requires cooperation from the receiver and takes up to 10 business days to complete. Once the investigation is completed, a full refund will be issued, or an exchange sent out. Unfortunately, we cannot issue a refund or exchange if the customer does not comply with the investigation.
International Shipping
AlligatorWorld.com has partnered with a trusted third-party company, GlobalShopex.com to fulfill orders for our international customers. Simply put any items you wish to purchase in your shopping cart and choose the "International Checkout" option. The items will automatically be transferred to the GlobalShopex cart. You may pay with international credit cards, PayPal and bank wire transfers. GlobalShopex will process your payment and guarantee delivery. Once your order is completed, ALL INQUIRIES (delivery time, shipping date, payment details, returns and exchanges) should be directed to GlobalShopex at customerservice@globalshopex.com or (786) 314-7144.