Refunds & Exchanges
The following policies only apply to the on-line shopping with MOshoes.com. For the merchandise purchased in our store please comply with the policies posted inside the store and on the purchase receipt. Merchandise purchased from our store cannot be returned to MOshoes.com.
We will only accept unused, unworn, unaltered in original packaging, with all original packaging materials (shoe horns, shoes bags, etc.), re-sellable merchandise for exchange or refund, when received by us within 30 days of the original shipping date to you. Footwear should be tested and tried on carpeted surfaces only. The shoes must not show any visible signs of wear and should be returned in the original packaging. Accessories and shoe care must be unopened and unworn.
If the merchandise is not returned to us within 30 days according to above guidelines, it is considered a FINAL SALE.
All returns must be pre-authorized. An authorization code can be obtained by e-mail at CustomerService@MOshoes.com or by calling Customer Service at 1-888-213-8035. In the e-mail please specify the purchase date, the item and the reason for the return or exchange. Merchandise returned without authorization number will be refused.
Please note that freight must be pre-paid and for your protection, we strongly recommend you fully insure your return shipment in case of loss or damage. Please use a carrier that is able to provide you with proof of delivery. The return authorization number must be clearly marked on the outside of the shipping carton. We will not be responsible for packages that are lost or damaged when returned to us by a customer.
Please include a copy of the receipt and a note stating what would like us to do, exchange or refund.
All returns should be sent to:
88 Delancey Street
New York, NY 10002
Upon receiving your return, the item will be reviewed by our Quality Assurance department. Please note that any items altered, resized, or damaged in any way cannot be accepted for return. Returns and packages that are improperly packaged will not be processed for return. MOshoes does not permit the return of worn or used merchandise. Upon reception and satisfactory examination of returned merchandise, a refund or an exchange will be issued to the customer.
We cannot hold merchandise or guarantee availability of merchandise for an exchange. If an exchange is not available, we cannot hold the credit for future purchases, a refund will be issued. We can only do one exchange per order. Upon a return of a previous exchange, a refund will be issued.
If you do not comply with our return policy, we reserve the right not to ship you other merchandise.
- No freight charges or return freight charges are refundable for any reason.
- Credit card payments will be credited only to the card used in the original purchase. Allow 1-2 billing cycles for the credit to appear on your statement.
- PayPal payments will be refunded back to the account used for purchase. Allow 3-4 business days for the refund to show up in your account.
- Pre-paid and Western Union Money Transfer purchases will be refunded by a company check. The check will be issued to the name and sent to the address used in the original purchase. Allow 10-14 days for the check to arrive.
- Allow 2 days processing time for refunds on the merchandise bought at MOshoes.com and returned to our store.